Call, text or write

It is one sheet per building that lists each rooftop and split unit, its tonnage, how to reach it and who it cools. We walk the roof once, before the first scheduled visit. The proposal says in writing what the walk costs before we come.

The tenant can call our office with the unit tag, or you can. Dispatch finds the unit on your census, the technician arrives knowing its model and its roof access, and you get the report. Your contract says whether tenants may call directly.

Our office hours are at the top of the page. On the Portfolio contract the after-hours line reaches the on-call technician, who works at the contract's after-hours rate. Without that contract, call in the morning and we book you as capacity allows.

You can call and we will tell you whether your building has a contract with us. If it does, we log the call by unit tag. If not, we will ask for the property manager's approval before any work starts.